Privacy Policy

1. Introduction

Welcome to AussieTrek Tours. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us.

By using our services, you consent to the data practices described in this privacy policy. If you do not agree with the data practices described, you should not use our website or services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Book a tour or service
• Subscribe to our newsletter
• Request information or contact our customer service
• Participate in contests, surveys, or promotions
• Post content in our community forums or on social media pages associated with us

This information may include:

• Name, email address, postal address, and phone number
• Payment information (credit card details, billing address)
• Date of birth and nationality (for visa and travel arrangements)
• Passport details (when required for bookings)
• Travel preferences and special requirements
• Emergency contact details

2.2 Information Automatically Collected

When you access our website or use our services, we may automatically collect certain information, including:

• IP address and device information
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Information collected through cookies and similar technologies

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Process and fulfill your travel bookings and requests
• Create and manage your account
• Provide customer support and respond to inquiries
• Send administrative information, such as booking confirmations and updates
• Send marketing communications about our products, services, promotions, and events
• Personalize your experience and deliver content relevant to your interests
• Improve our website, products, and services
• Conduct research and analysis to better understand our customers
• Protect against, identify, and prevent fraud and other illegal activities
• Comply with legal obligations

4. Information Sharing and Disclosure

We may share your information with the following parties:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Travel suppliers (hotels, airlines, tour operators, etc.)
• Payment processors
• Customer service providers
• Marketing and advertising partners
• Technology service providers (hosting, IT support, etc.)

These providers are contractually obligated to protect your information and use it only for the purposes specified by us.

4.2 Business Partners

We may share your information with business partners with whom we jointly offer products or services.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government agencies).

4.4 Business Transfers

If we undergo a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access to your personal information
• Correction of inaccurate or incomplete information
• Deletion of your personal information
• Restriction or objection to certain processing activities
• Data portability (receiving your data in a structured, commonly used format)
• Withdrawal of consent at any time (where processing is based on consent)

To exercise these rights, please contact us using the details provided in the "Contact Us" section.

5.1 Marketing Communications

You can opt out of receiving marketing communications from us at any time by:

• Following the unsubscribe instructions in any marketing email we send
• Contacting us directly with your request

Please note that even if you opt out of marketing communications, we may still send you important administrative messages related to your account or bookings.

6. Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect and use information about you and your interaction with our website. For more information about the types of cookies we use, their purpose, and how to manage them, please see our Cookie Policy.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. International Data Transfers

Your information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

We ensure that appropriate safeguards are in place to protect your personal information when it is transferred internationally, including the use of standard contractual clauses approved by relevant regulatory authorities.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, and the purposes for which we process the data.

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information from our servers.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us at:

AussieTrek Tours
42 Harbour Street
Sydney, NSW 2000
Australia

Email: [email protected]
Phone: +61 2 9123 4567